Items classified as hazardous material, dangerous goods, prohibited or restricted by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), ADR (European Road Transport Regulation on dangerous goods), and appear harmless in everyday use can pose dangers on air and or road transport and are consequently forbidden for transport.
PROHIBITED & RESTRICTED GOODS
Aerosols & Gasses based materials
- Aerosols
- Air Fresheners
- Any compressed gas cylinders
- Body Sprays, Perfumes
- Cigarette lighters
- Gas cylinders for camping stoves
- All type of gases
Explosive Materials e.g.
- Ammunition
- Christmas/Diwali crackers
- snaps
- Fireworks
- Fuses
- Including weapons or replicas
- Radioactive Materials
- All oxidizing substances
- Organic Peroxides e.g., Bleach etc
Animal & Plant Products
- Animal Skins (non-domesticated)
- Furs & Ivory
- Live Animals
- Perishable Goods
- Plants & Plant Seeds
Medicines & Foods
- Pills & tablets
- Vitamins & minerals
- Syrups & Suspensions
- Foodstuffs
- Other Medicines
Items of Exceptional Value
- Money
- Negotiable Items
- Pre-paid Cards
- Jewellery & Watches
- Works of Art, Antiques
- Precious Stones
Flammable Goods
- Perfumes & Aftershaves
- Nail Polish or Polish Removers
- Household cleaning products
- Gels, including shaving gels
- Hair Dye
- Oils or Oil based materials
- Other flammable liquids
Corrosive substances e.g.
- All battery types
- Corrosive cleaning fluids
- Acids and Alkalis
- Thermometers (mercury) etc
Toxic & Infectious substances e.g.
- Pesticides
- Insecticides
- Mercury
- Poisons etc
Miscellaneous Dangerous goods e.g.
- Asbestos
- Magnetized materials
- Ink or toner cartridges
- Dry Ice
- Self inflating life jackets
- Other Dangerous Goods Not Permitted
- Battery powered toys
- Tobacco & Tobacco Products
Liquids & Fluids
- Alcohol
- Beverages
- Liquid medicines
Items with No Compensation and Guarantee of safe delivery (Not Prohibited though)
- Plasma/LCD/LED TVs (unless crated)
- Laptops without Batteries
- Mobiles & tablet PCs without batteries
- Games & PlayStations without batteries
Every parcel we handle and accept, X-Ray scanned for prohibited items and manually checked for customs documents, where such restricted items are found, we reserve the right to remove these items and dispose them off without reference. The shipment will be halted and an administrative penalty of £50 will be posted on the parcel, where it will continue to be delayed until charge will not be paid by the customer.
If customer wants prohibited and removed item back, a £300 fee will be charged and item will not be returned until charge paid in full by the customer.
Our Terms & Conditions
Section 1: Core Terms & Conditions (All Shipments)
- A TO Z COURIER 4U LTD acts strictly as an intermediary logistics service provider and forwarding agent utilizing third-party carriers.
- Customers are forbidden from shipping restricted items such as batteries, liquids, oils, perfumes, sprays, and flammable or hazardous materials.
- Misdeclaring or concealing prohibited items will trigger a penalty/cost-recovery charge (typically £500 or more), and the cargo may be refused, returned, or destroyed.
- For branch drop-offs, the company may pack the goods in the customer's presence, and the customer must verify the final contents before sealing.
- An advance deposit is required before processing; it is non-refundable in monetary form and is held as service credit if the shipment does not proceed.
- Canceling a shipment after it has been processed (packed or documented) incurs a £25 fee deducted from the deposit.
- Standard customs clearance is handled by the company, but any exceptional duties or taxes stemming from incorrect or under-declared items are the customer's responsibility.
- All transit timelines are strictly estimates and are not guaranteed.
- Upon delivery, the recipient must inspect the package integrity—including company branded tape—before signing the Proof of Delivery (POD).
- Signing the POD deems the shipment delivered in good condition; no future claims for loss or damage will be accepted (especially in jurisdictions like India).
- Delivery charges are fully inclusive; if a delivery driver demands unauthorized payment, the receiver must refuse payment, decline signing the POD, and alert the company.
- If a shipment is officially confirmed as a total loss, company liability is capped at a maximum of USD $50 per shipment.
- The company provides absolutely no financial compensation or liability for broken or damaged goods under any circumstances.
- At its sole discretion, the company may evaluate partial loss claims, capping payouts at the lower of the specific item's value or USD $50.
- Shipping costs are determined by weight/volume, not value; the company does not provide insurance, and customers shipping high-value items must secure independent coverage.
- These terms and conditions are strictly governed by the laws of England and Wales.
Section 2: Air Service Terms & Conditions
- Estimated delivery for air freight is 10–14 working days from the date of flight departure.
- All air cargo faces rigid security screening (e.g., at Heathrow Airport); any failure to comply can result in total shipment destruction.
- Cargo undergoes multiple third-party screening and stacking stages; the company explicitly disclaims liability for internal disturbances or impact damage.
- While tracking may be offered for air shipments, updates are not guaranteed to be real-time, and tracking gaps may occur.
Section 3: Sea Service Terms & Conditions
- Estimated delivery for sea freight is a minimum of 8 to 12 weeks from port departure and is explicitly not suitable for urgent or time-sensitive cargo.
- The estimated sea timeline only starts after the vessel departs; additional time is required beforehand for container consolidation and loading.
- Sea shipments are stacked in shared containers, exposing cargo to shifting, heavy compression, moisture, and extreme humidity.
- Tracking for sea shipments is highly limited and only updated at major milestones (departure, arrival at destination port, customs clearance, and final dispatch).
Section 4: Pickup / Collection Terms & Conditions
- Standard door-to-door collection services are arranged via third-party courier networks (such as DPD).
- Only standard cardboard boxes are permitted for collection; suitcases, luggage bags, holdalls, and backpacks are strictly prohibited.
- Customers must take and retain photos of their packed boxes with the shipping label securely attached prior to handing them over to serve as evidence in disputes.
- Collection drivers operate at ground-floor level only and are under no obligation to enter buildings, climb upper floors, or call customers on arrival.
- The customer is strictly responsible for ensuring the driver physically scans the box at handover; the company holds no liability for unscanned packages.
- A collection will be logged as failed if the cargo is unready or the customer is missing; rebooking will trigger extra charges, and the initial deposit may be forfeited to credit.
DISCLAIMER:
Company is not liable for any issues if all mentioned responsibilities sent in your email are not satisfied. For collection from your home, DPD pick up terms and conditions apply.
